| P1 – Critical - The failure creates a serious business and financial exposure
- The failure affects a large number of users
- The failure causes users to be unable to work or perform some significant portion of their job
- The is no workaround (the job cannot be performed any other way)
| P2 – High - The failure creates a serious business and financial exposure
- The failure affects a large number of users
- The failure causes users to be unable to work or perform some significant portion of their job
- The is no workaround (the job cannot be performed any other way)
- There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way).
- *P2s can also be assigned to time sensitive tickets – i.e. a user account needs to be disabled immediately
| P3 – Medium - The failure creates a low business and financial exposure.
- The failure causes the client to be unable to perform some small portion of their job, but they are still able to complete most other tasks.
- The application failure affects a small number of clients.
- There may or may not be an acceptable workaround to the problem.
| P4 – Low - The failure creates a minimal business and financial exposure.
- The failure causes the client to be unable to perform a minor portion of their job, but they are still able to complete most other tasks.
- The failure may only affect one or two clients.
- There is likely an acceptable workaround to the problem.
- Request for information will be classed as P4
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