Outsourcing your IT support and services can deliver a range of substantial benefits to you and your business, no matter how large or small it may be.
Read on to discover some of the reasons why you should consider outsourcing your IT support and services.
Reduce labour costs
Training and maintaining an in-house IT department is costly. The most basic tech’ support specialists in the U.K. start at an average of £22k annually, but you can expect to pay more than twice that for an engineer with any experience.
Like all service industries, IT support companies distribute their labour costs across multiple clients and can therefore offer your business access to qualified and experienced engineers at a fraction of the cost of employing them yourself.
Even better, with an IT support contract you never need worry about sickness or holiday leave, or the costs involved in hiring new staff. Your IT service company will always ensure they have engineers available to deal with your issues.
For larger businesses, that already have an IT presence in-house, outsourcing can still be advantageous. Maybe you already have some good IT support on your payroll and maybe this employee or team is so qualified and loyal that you would not dare let them go.
If their workload has grown too large for them to handle, or you need cover for absences, simply hire a little outside help. This especially helpful for companies who change size often, like those with seasonal workloads. It is no bad thing to outsource only when you need to.
Control your IT costs
An IT support service contract will most often be tailorable to the needs of your business. You only pay for what you use, rather then what you might think you need, and because these costs will be predictable you can budget more effectively.
ITMSP’s will also have established relationships with leading IT trade vendors and can usually offer you better deals on new purchases of hardware and software as well as insulating you from worries of faulty goods, compatibility or whether a purchase is fit-for-purpose.
Qualified > Experienced?
All IT engineers, whether in-house or working for an ITMSP, will be required to sit regular exams and certifications.
However, few problems are new for established IT service companies, who see related problems multiple times. They will usually keep a “knowledge base” that detail known issues and provide known fixes, accessible to other engineers at their company for quick reference and will know another engineer on their team who has dealt with this issue before. All of this results in your problems being solved more quickly.
In-house engineers though lead a more isolated existence and will often deal with issues new to them regularly. No matter how well trained they are, a new issue takes time to research and resolve.
We would all rather see an experienced doctor; the same should be true for IT too.
Let your ITMSP deal with the day-to-day while you focus on the big picture
Businesses have limited resources, and every manager has limited time and attention, better focussed on your business than day-to-day IT niggles and mundane maintenance tasks.
A good IT service provider will also offer the facility to deal directly with your other suppliers, like internet service providers, software vendors and telecoms providers. This prevents the dreaded “piggy in the middle” scenario where you are required to pass messages between various people to get a problem resolved.
This all helps you stay focused on your core business and not get distracted.
Level the playing field
Most small businesses cannot afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act “big” by giving them access to the similar technology, and expertise that large companies enjoy.
Outsourcing your IT services allows you to take advantage of a managed cost structure and economy of scale, giving your company a competitive advantage.
But there is more to it than that, if your business is going to thrive in a crowded marketplace, you need advice on how you can improve your IT to drive greater efficiency and increase profits. The rate of change in the technology world means you cannot sit still for long.
An ITMSP will not only be able to advise you on new technologies but have the experience and resources to get things implemented fast. So, you do not need to invest in costly research and development and can be more agile than most large organisations.
Reduce risk and anxiety
Is your firewall up to date? Do you have a DMZ installed? Do you audit your Workstations and Servers to ensure they have the latest security updates installed and valid warranties? Has your company implemented security standards and continue to maintain those standards? Are your backups monitored and viable?
IT service providers assume and manage all of this for you, and much more. Their specific industry knowledge enables them to be much better at deciding how to avoid risk in their areas of expertise.
Furthermore, an ITMSP will always ensure they have your systems protected and ensure they have a “route to recovery” should a disaster occur. When disaster management and recovery is tackled with competence, employees tend to be less anxious. The challenges evident when the internet goes down or a computer crashes are not only physical; they are highly emotional. Workers worry about lost productivity, threatened security, and disappearing information.
When you engage with a skilled IT services provider, such worries subside because services are up and running quickly and smoothly.
Here we have covered just a few reasons why outsourcing your IT support and services benefits your business.
By outsourcing IT support services, your business can free up its valuable resources to focus on what matters: making the wheels of the business turn.
Although the road toward change can be daunting, hiring outside professionals allows your business to learn, grow, and evolve.
Want more advice?
If you want advice on how IT support and managed services can benefit your business, get in touch…
- Visit https://www.supremesystems.co.uk/
- Call Supreme Systems on 0121 309 0126
- Email us at email@example.com
- Follow Supreme Systems at https://www.linkedin.com/company/supremesystems/
About the author…
Julian has over 20 years of experience as a technical salesperson for IT Managed Service Providers (MSPs) and likes nothing more than a cup of coffee and a chat about how to cure your IT headaches.
Supreme Systems is an information technology company established since 2008.
Leading IT Services provider and Cloud solutions for businesses in West Midlands.