Helpdesk 101: Out of Office Message

Let’s be honest, the last thing on your mind before going on holiday is to set up your automatic reply in Outlook. So, what is the importance of setting one up?

It is useful for those within your company, your customers or any other business associates who may not be aware that you are unavailable. For example, what happens if an email sent from a customer requires a prompt response? You cannot reply as you will be unaware of the message, so it’s imperative to enable your out of office message to let your senders know you’re unavailable and when they will receive a response from them.

Not a simple fix, right? Well, in today’s video we will demonstrate how you can set up your automatic replies in Outlook. ✉️ ↩️

1. Open Outlook
2. Go to “Tell me what you want to do” at the top.
3. Type in “Automatic Replies” and select the option.
4. Select the “Send Automatic Replies” button – you can now choose a date range if you wish.
5. In the tabbed area below, you can choose different replies for inside and outside of your company. You can also turn it off for users outside your company.
6. Once you have written your Automatic Reply for either the inside or outside of the company or even both, click on “OK” and you’re out of office message will be activated.