Contract Support
SUPPORT YOUR WAY
Unique IT Support Experience
We don’t take a one-size fits all approach to our clients’ IT Support requirements. We offer a unique support experience personalised to each client. If your business experiences IT issues, we will do whatever is required and more to get it up and running as quickly as possible with minimal disruption – in most instances, we will sort out your IT issues even before you are aware of them!
Choose from 6 to 72-month contract terms. Don’t worry, our “Peace of Mind Guarantee” ensures that if you are not 100% happy after three months, you can cancel the agreement plus get your money back*
See some of our typical support packages below.
Excelle Plus
EXCELLE Plus is suitable for businesses that may want some onsite time included in their contract and also require better response times for their support requests.
Features include:
- 2hr helpdesk response
- 15hrs Onsite Support
- Dedicated Account Manager
- Dedicated Technician
- Project Discounts
Excelle
Our EXCELLE Package is our no fuss no frills support package suitable for businesses who simply want a number to call to fix their IT issues.
Features include:
- Unlimited helpdesk & remote support
- 24/7 Systems Monitoring
- Patch Management
- Daily Backup Checks
- Account Management
- Monthly Reports
Excelle Total
For businesses that require a more comprehensive support offering. EXCELLE Total also makes it easier for businesses to budget for their IT costs.
Features include:
- Unlimited Onsite Support
- 1hr Onsite Response
- Performance Tune Up
- Free Support for Mobile Devices
- Generous Project Discounts
