9.2. Our employees have every right and expectation to work in an atmosphere free of abuse, intimidation and harassment from our clients. Therefore, abuse towards our staff in the form of verbal or written abuse (including abuse via email, ticket system or LiveChat) or anything else that we deem to be offensive may result in cancellation of the Customer’s account with immediate effect and without compensation or refund for lost periods of service.
9.3. No refunds will be made under any circumstances for Services suspended in accordance with 9.1 and 9.2.
9.4. Without prejudice to Our other rights and remedies, We may at Our sole discretion suspend the provision of the whole or any part of the Services (temporarily or permanently) and will have no liability to provide the Services on the occurrence of any of the following events:
9.4.1. Notified or unscheduled upgrade or maintenance of Our IT systems.
9.4.2. Issue by any competent authority of an order which is binding on Us which affects the Services.
9.4.3. We deem at our sole discretion that the network or system resources used by the Customer in relation to the Services warrants suspension to protect the services provided by Us to all or any of Our other customers.
9.5 In the event that the Customer wishes to terminate this agreement after the initial contract period, a written notice of intent to terminate must be delivered by the Customer to Sovinet Solutions Ltd 30 days prior to the contract end date.
9.6 The agreement will be automatically renewed if a written notice of intent to terminate is not received as stipulated in clause 9.5 above.
9.7. On termination of this Agreement or suspension of the Services We shall be entitled immediately to stop access to The Customer Server and to remove all data located on the Server.
10.1. The Customer shall indemnify Us and keep Us indemnified and hold Us harmless from and against any breach by
the Customer of these terms of business and any claim brought against Us by a third party resulting from the provision of Services by Us to the Customer and the Customer’s use of the Services (including use without the Customer’s consent) including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by Us in consequences of the Customer’s breach or non-observance of any of the terms of this Agreement.
11. Limitation of Liability
11.1. All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including,