1. We take your Success SERIOUSLY.
We are an extension of your team and we will always act in your best interest.
2. We GUARANTEE a 1hr onsite response time to your network emergencies!
When you choose our Platinum support offering, we guarantee to be on site within 1hr for all network emergencies.
3. We are big enough to handle any IT Support issue, and small enough to still provide you the individual attention you deserve.
Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated senior technician, a team of back-up support technicians, and an account representative to ensure you get the highest level of support.
4. Our “techies” have personality.
Our Team is made up of great personalities! “Mr Nice Guy” will calm and reassure; “The General” ensures your IT Support tickets are dealt with as quickly as possible!
5. Our technicians are seasoned, qualified, professionals with years of real world experience.
We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. All of our engineers are Microsoft and Cisco certified.
6. We GUARANTEE to provide you with the most cost-effective solution to your problem.
We understand the importance of keeping overhead costs to a minimum. That’s why we have a designated team tasked with finding the least expensive solution to your problem without sacrificing quality. We will never charge you for expensive upgrades, hardware, and solutions that aren’t 100% necessary.
7. We work 9 – fixed! Not 9 – 5.
We will continue working until the problem is fixed – period!
8. Transparent Pricing.
We charge a fixed fee for any IT Consultancy work we do and if we recommend any IT Solutions we guarantee to give you the best price every time.
9. We schedule system upgrades and fixes after normal business hours to save you thousands of pounds in lost productivity.
System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours or during the weekend at no extra cost – so there is minimal interruption to your normal business activities.
10. We offer a no-risk, 100% money back guarantee.
If you choose us as your IT Support partner and after 30 days you are not happy with the work we provide — WE WILL REFUND YOU YOUR ENTIRE SUBSCRIPTION FOR THAT PERIOD!
