Contract IT Support

Before we launched EXCELLE, our IT Support offering we questionned 100 local businesses to find out what they wanted most from their IT Support provider. Some of the answers we received included quicker response times, faster resolution times, simple pricing, dedicated account management and meeting deadlines on time. EXCELLE was borne from our findings and we set out to meet these shortcomings.

8 years later, those wants remain the same. You want your support calls answered immediately and your issues dealt with in the quickest time possible. You want your IT Support provider to treat your business as if it is it’s biggest client even though it is it’s smallest. You want your projects to be finished within the timeframes you set and you want to know that if one of your technicians is off sick there will be another technician that knows your business well enough to take their place.

Wanting more for your business is not being “too demanding” or “too pushy”. You simply care about your business and you want to make sure things are done the way you want, and that things work the way they should!

This is why EXCELLE is simply the best IT Support package for your business.

Some of the features and benefits of EXCELLE include:

1. Guaranteed 1hr onsite response times for ALL emergencies

2. Your own dedicated technician and a plus one (a backup technician in case your lead technician is away);

3. Your own dedicated account manager (who will troubleshoot on your behalf so you can focus on your business);

4. Fixed pricing and upto 10hrs FREE onsite support – so you can budget your IT costs easily;

5. Monthly Problem Detection Audits – We give you a report to outline potential threats and tackle them before they become an issue;

6. Unlimited helpdesk and remote support – call us for any problem without worrying about additional charges;

7. Hardware repairs and purchases of replacement spare parts

8. Liaising with third party suppliers - We know dealing with third party suppliers can be a huge drain on your time so we will deal with your telecoms provider, your broadband provider and even your accounting software provider whenever you have an issue with them that affects your IT.

EXCELLE comes in four levels: – BRONZE, SILVER, GOLD and PLATINUM. Each level has been designed to match the amount of support you require. The BRONZE level for example is designed for those businesses who require the most basic level of support while the PLATINUM level is our all singing all dancing IT Support offering.

You can find an overview of all our support packages here.

To find out more about EXCELLE, call us now on 0800 001 5942 and start doing things the Supreme Way.