In the summer of 2002, we questioned 100 local businesses to find out what they wanted most from an IT Support provider. Some of the answers we received included quicker response times, faster resolution times, simple pricing, dedicated account management and meeting deadlines on time.
We decided to launch an IT Support offering that would meet these shortcomings in a cost effective manner. Excelle was borne!
What does “GOOD” look like for you?
Do you want your IT support calls answered immediately and your issues dealt with in the quickest time possible? Do you want to work with technicians that truly understand your business – an IT team that feels like an extension of your team? Is it too much to ask that your projects are finished within the time-frames you set and not one set by the IT company?
Wanting more for your business is not being “too demanding” or “too pushy”. You simply care about your business and you want to make sure things are done the way you want and work the way they should!
“This is why EXCELLE is the best choice for business”.
Some of the features and benefits of EXCELLE include:
1. Guaranteed 1hr onsite response times for all IT Support emergencies
2. Your own dedicated technician and a plus one (a backup technician in case your lead technician is away);
3. Your own dedicated account manager (who will troubleshoot on your behalf so you can focus on your business);
4. Unlimited Remote Support, Helpdesk Support and Onsite Support
5. Monthly IT Systems MOT
6. Free Hardware Repairs
7. Liaising with third party suppliers – We know dealing with third party suppliers can be a huge drain on your time so we will deal with your telecoms provider, your broadband provider and even your accounting software provider whenever you have an issue with them that affects your IT.
Flexible IT Support Packages that suit your Business…
EXCELLE comes in four levels: BRONZE, SILVER, GOLD and PLATINUM. Each level has been designed to match the amount of IT support you require. The BRONZE level for example is designed for those businesses that require the most basic level of support while the PLATINUM level is our all singing all dancing IT Support offering. You can choose from these set packages or draw from them to create an IT Support experience that is bespoke to your business.
To find out more about EXCELLE, call us now on 0800 001 5942 and start doing things the Supreme Way.
