The Way We Work – IT Support that works for Birmingham & West Midlands Business

As you may already know before attaining the heights of stardom as a Subject Matter Expert, I wore the hat of an account executive (sounds better than saying salesperson I think…) here at Supreme Systems. One question I was always asked during the sales presentation (and the one I took the most pride in answering) was the “why should I choose you over company ABC” question. Every salesperson relishes the opportunity to extol the virtues of the product or service that they represent and I was no different. I remember the very first time I was asked this question and I delivered what I felt was a winning pitch (it was – we won the contract) that was able to convey the message that “IT makes sense to choose Supreme”

I decided to write this article after we (Suzie, Sim and I) where drafted in to create a video that would tell prospects exactly why we believe they should choose Supreme Systems as their IT Support Partner. Whilst thinking of what I would say in the video, memories of my past life experience working in sales came flooding back and I was transported to that moment at the end of the sales process when the question was asked. I recall the pride, passion and conviction in my voice as I delivered the now mastered pitch that still never failed to leave goose pimples down my arms and for the most part seal the deal.

I believe that the complete belief I exhibited each time I gave the “everything will be ok if you choose Supreme Systems” was successful because prospective clients could feel the sincerity of my patter and were assured that their IT would be in good hands. I have worked for the company now for 6 years and I know hand on heart that when Supreme Systems comes into the picture things start to become stable. We may not be a Logica or Capita (yet…) but goodness, we work hard to ensure that IT works for our clients.

We are not your typical IT Company – we do things differently here. The secret is in the way we work – our approach to IT Support that I believe gives us that certain je ne sais quoi that stands us apart from the crowd. We always see things from the end users perspective (i.e. the cost to you if any issue remains unresolved for a period of time) rather than our own view point; we understand that sometimes engineers may get a little technical so our Technical Liaison Managers will help translate any tech speak so you know what is going on. Our client services managers are customer ambassadors that work in the best interest of our clients. Led by the formidable Sim Hayer – aka the General, the CS team are tasked to ensure our clients are 100% happy all the time; Our Subject Matter Experts will tirelessly investigate and road test the latest technologies that could make your business more productive and profitable. We are fanatic about improving the way we work so we will strive to achieve accreditations that come with a quality stamp of approval. We are currently ACCREDIT Certified but we are also in the process of becoming ISO9001 and ISO27001 certified.

Success is on boarding the right way, proactive support, review meetings, round table discussions, taster offers, Tracker, CS Road Maps, Business Continuity and 999Restore.I won’t embellish too much here on what these all mean for you, just in case there are competitors lurking about (book a meeting and I will tell you more) but they really do make for a better partnership between us and our clients – partnership were we become their trusted technology partner.

Supreme Systems gets my rubber stamp of approval – but then I am biased. Find out for yourself why you should choose Supreme with confidence. Call us today on 0800 001 5942

Choosing an IT Company in Birmingham – What to look for.

We all know the benefits of outsourcing IT? Lower costs, improved service, more expertise and resources etc, but we also need to be mindful of some of the drawbacks – unresponsive suppliers, hidden costs, lack of initiative…. This guide helps you pick the right IT support supplier and hopefully avoid those drawbacks.

1.How did you find out about them? This demonstrates how seriously they take their business. A provider that is willing to spend on its sales and marketing process is a sure sign of a business that is actively trying to grow their business and such will be able to cope with your growing business.

2. Location, Location, Location! – Most IT issues can be resolved remotely but for the rare occasion when an onsite visit is essential you need to be sure that your IT provider will be able to do so easily. How long will it take them to get onsite for your critical emergencies? 1hr is amazing, 2hrs is very good, 3 is ok anything more than 4 is a no no!

3. Check their credentials. If they say they have 20 Engineers and 3 Offices – visit some of their offices to make sure this is so (and while you are there look to see how they treat their equipment, if they are not looking after their own equipment how well will they look after yours?). Check their qualifications and accreditations – make sure they have what they say they have.

4. Cost vs Quality – The old adage applies – “you get what you pay for”. So although the cheaper option may look more attractive now in the long run it may end up costing your company more – however don’t be afraid to negotiate. Make sure you are getting value for money.

5. Find out what other services they offer. You don’t want to find yourself in a situation where you need to call one company for IT support, another to look at your security, another to manage backups, or to help with an office move. If you have a good relationship then ideally you trust them to assist you in other areas.

6. Is there a trial period? Or at least a cooling off period? Many suppliers will have a minimum contract period, so it makes sense for you to trial their service before you commit.

7. Get references – If you do nothing else make sure you ask every potential supply to provide you with references so you can speak to their current customers – You should aim to speak with at least 3 references.

February News Letter

3